Opening a support ticket
Tickets are the best channel for anything that needs tracking, account changes or technical investigation — every message stays on record. Log in to the portal (tickets are tied to
Updated Sep 29, 2026 · 👁 2 views
Tickets are the best channel for anything that needs tracking, account changes or technical investigation — every message stays on record.
- Log in to the portal (tickets are tied to your account so we can see your services).
- Go to Support → Tickets and click New Ticket.
- Pick the right department (sales, technical, billing), a priority, and write a clear subject.
- Describe the issue with specifics: which domain or service, what you expected, what happened instead, and any error text.
- Submit — you'll get email updates on every reply, and the full conversation lives on the ticket page.
Fast help tip: include screenshots or the exact error message, and mention the affected domain or service name up front.
Urgent out-of-band issues (site down, can't log in at all)? WhatsApp +234 805 070 5049 gets you the fastest response, then we continue in the ticket.